The Service you Need (Temporary Cover)

It is common throughout the UK that hours of business have become more flexible, and you need a care agency who provides a service when you need it. Whatever your working hours, Exclusive Secure Care Services are able to respond to your needs as expected from any quality service provider.

If the service you are looking for is not listed below, please ask us!
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Services We Provide
Services for local authorities and secure units nationwide. The aim of our service is to make the role as professional as possible for the support staff, to work in conjunction with in-house staff to ensure continuity and as relaxed and enjoyable as possible for the service user. Our teams can undertake any form of escorting, from children attending contact visits, to school runs, to secure jobs to the Central Criminal Court or YOI’s.
We can provide a transport service alongside our escorts to include a driver only or a driver and any number of escorts (although two escorts is usually sufficient for secure transport). We also aim to provide multi-gender and multi-racial teams.
  • Bed Watches
  • ​Police Stations / Cell watch
  • A & E Departments
  • Hospitals and Units​
  • Health Care Assistants / Support workers / Forensic Care
  • Nursing Services
  • One to One and Two to One, or as required
  • Escorts between courts and secure units
  • Secure Transportation both Adults & Juvenile /Young Person
  • Protecting Professionals - lone workers​
  • Case Management
  • Section 17 leave
All our staff become fully vetted through the Criminal Records Bureau, and receive training in:​
  • Management of Violence & Aggression
  • Conflict Management
  • Communication Skills
  • Physical Intervention & Restraint Training
  • Advanced Physical Intervention
  • Use of Rigid Handcuffs & Soft Cuffs
  • First Aid
  • Manual Handling
  • Food Hygiene
  • Fire Safety
  • Health & Safety
Our Emphasis is on relationship building; treating every person with the respect and dignity they deserve, regardless of circumstance. The service is fully operational twenty four hours a day, seven days a week, and we can usually meet every request - no matter how obscure or unusual!
Our trained staff also undergo scenario based training to be supplied to a range of units. For example, when a service user becomes aggressive or violent either verbally or physically it can be very frightening and intimidating for the staff and other patients. We are confident that our level of training allows our staff to work seamlessly alongside in-house staff
  • ​​Secure Escorting
  • Physical Intervention, De-escalation, Escorting & Restraint Techniques
  • Relationship building
  • Communication skills (both verbal and non verbal)
  • Listening
  • Active communication
  • Conflict Management
  • De-escalation of difficult situations
  • Secure & safe transportation
  • Driving Skills
  • Procedures and appropriate behaviour in courts
  • Hospitals and homes
  • Recognising the needs and behaviours of different patients
  • Responsibilities involved in working with medical, nursing and social services professionals
  • First Aid
  • Knowledge of how to deal with zero tolerance patients ensuring the staff and patients safety are a priority at all times within the environment they are in.

RECRUITMENT PROCEDURE

We take great pride in our Candidates and believe in spending a great deal of time to make sure that the correct Individual is matched with our client's requirements. 

All candidates are asked to complete a detailed application form, providing us with information on their complete work history and skills. These details are used as the basis for an interview with a trained member of our staff. In depth questioning allows us to build a complete profile of the candidates experience, attitude, goals, motivation, interests, work preferences and ambitions. 

If accepted we collate and validate a registration portfolio consisting essentially of:
  • Employment history with any gaps being explained
  • Two Employer references, one of which must be the current/most recent employer
  • Verification on identity, including eligibility to work
  • Copy of passport & Driving Licence (if applicable)
  • An Enhanced Disclosure and Barring Service (DBS) verification check (completed in-house where necessary)
  • Evidence of restraint training - refresher training must be completed within 6 months
  • Full bank details and NI number

It is our policy to continually review and update our Candidates on the most recent and up to date guidelines set out by the government.

In addition to the above we will keep in close contact with both the candidate and client throughout the agreed working engagement.